VolunteerMatters for YMCA

All the training and support you need to take full advantage of your YMCA volunteer management system.

Serving the unique needs of YMCAs

Integrated Background Check User Experience - Verified Volunteers


Background check credentials are either manual or integrated. Integrated background checks are checks that are performed through our system with the aid of a 3rd party partner such as Verified Volunteers.  

In this solution we will be highlighting the steps a new volunteer takes when viewing and signing up for a volunteer opportunity that requires a background check with a VolunteerMatters system that has integrated with Verified Volunteers.


User "Finds" a Volunteer Opportunity

The volunteer may be driven to the sign-up page when browsing the project catalog, receiving an email invitation, or clicking on a link advertised via social media. If the volunteer is new, they can click ‘Register Now’ to begin the sign-up process.


Volunteer Application - Required Information

Volunteer Application - Optional Information

Prompted to Login to the Portal for the First Time

System Analyzes Required Credentials

The volunteer is then taken to the project need they started from and they are prompted to complete their credentials. The system determines which credentials are required of all volunteers and those that are required for this specific assignment. This could include a liability waiver, child abuse prevention policy, drivers license, CPR certification, lifeguard training, background check, or any other credential the YMCA association deems necessary. They are customizable per association and can be marked as being requirement per volunteer job/role/position.

Volunteer Submits/Applies for Required Credentials



Hand-off from VolunteerMatters to Verified Volunteers


Verified Volunteer Application Pages
(most of the information is pre-populated)


Verified Volunteers Application
Consent and Disclosure


Verified Volunteers Application
Self-Pay Option


Verified Volunteers Complete


Return to Volunteer Portal to Complete Sign-up

At this juncture the volunteer returns to VolunteerMatters via the still available browser window and would then be able to sign up for their desired project need. 

Sign-up Success


Was this article helpful?
0 out of 0 found this helpful


Powered by Zendesk