Welcome, and thank you for subscribing to VolunteerMatters for the YMCA!
You will benefit from the standard setup that carefully considers the needs for YMCAs. We worked with Y-USA and a national consortium of YMCAs over almost an entire year to define requirements, implement and beta test a modernized and automated approach to volunteer management. During this process the consortium reviewed the paper and electronic processes of more than a dozen YMCAs and developed an approach that simplifies and automates volunteer management while actually improving on the quality and security of past practices. The resulting configuration is what you see in the live system.
Click here for more information on what is included with the Y-USA Standard Setup
We also have solutions to further assist you on your rollout, how we help, and the available add-on support packages:
When getting started with your VolunteerMatters account the following links can be used to advertise your VolunteerMatters system from your website, email, marketing materials, etc.:
Login (for existing volunteers): https://customercode.volunteermatters.org
Volunteer Registration (for new volunteers): https://customercode.volunteermatters.org/register
Project Catalog (for all volunteers): https://customercode.volunteermatters.org/project-catalog
You can also deep link to any specific project page from the project catalog by clicking on the "Project Page" button and then copying the URL from your browser when you are on the project page.
NOTE: "customercode" is assigned to your account when you subscribe to VolunteerMatters. Typically your customercode is your base domain name from your web address. For example if your web address is http://www.ymca.net, your base domain name and customercode is 'ymca', so your login would be https://ymca.volunteermatters.org. If you have any questions on your customer code please contact support.
When getting started, it is important to familiarize yourself with the terms and functionality of the VolunteerMatters system.
VolunteerMatters Glossary - Here you can a listing of terms used within VolunteerMatters and their associated definition and function in the system.
Video Tutorials - Here you can review online training videos on:
- Project Setups
- Project Needs
- Need Assignments
- Credentials - Manual Background Check
Standard Quick Start Steps
- Customize your credentials
- Import contacts (if desired)
- Create projects and their associated needs
- Invite volunteers to register, or if they were imported, have them create their login account via the Contact Portal Invitation note tool.
- Volunteers login and signup for available needs
Please do not hesitate to contact support for questions on any of these steps! With the Y-USA standard setup we will work with you to get your system ready and live.